you See just Me... 

but i have a team 

of highly-trained Smart People

who know how to make Good 

Things happen for you

How I build my team.
My philosophy is to hire bright, determined people, train them to be experts, and help them grow to their full potential. I surround myself with the best people I can and they constantly amaze me.  

Hiring. Only 1 in 60 job applicants meet the basic standards I set.

My Human Resources Division screens all prospective staff against dozens of objective criteria including:

  • IQ 
  • Personality (must be honest and service oriented)
  • Aptitude (must have ability to observe and follow directions)
  • Literacy (fast study skills)
  • Technical skill for the position
  • Affability (are they a "people person")
  • Criminal background checks
  • Reference checks (yes, we check them)
  • Past production history
  • Drug-testing


Training. Training. Training. We build team member competence starting early - and it never stops.

Once hired, staff apprentice while we train them on several hundred pages of internal management procedures and successful policies.

They each take a course in organization productivity. (The only passing grade is 100%.)

Next, they learn HIPAA and online data security so as to protect our clients.

Then, they are trained as a specialist in their position in my Staff Training Academy using proprietary materials.

Those who will be doing technical delivery are trained in an additional separate set of guides and top-secret materials that detail exactly how we manage to get such consistent results for our clients.

Finally, we continue to advance their training to keep skills sharp and up-to-date. ​

The training never stops, so we never stop improving. 

Competence is our standard. 

Meet My Executive & Administrative Team

Executive Vice-President for Administration - Rosaura Nesbit 


John's wife of 24 years and veteran administrator with a background in finance. 

Executive Vice-President Operations - Merle Stepler


He is an accomplished administrator with a degree in Analytical Mathematics, high level training in data evaluation and all aspects of organizational operations. 

Vice-President for Human Resources - Priscilla McPhaul


She has 30 years of successful experience in Human Resources and has earned special recognition working in some of the most demanding organizations in the world. 

Vice-President for Business Development - Dexter Manuel


20+ years of Executive experience building organizations from the ground up. 

Business Development - Rob LaMontagne


Brilliant out -of-the-box thinker with decades of success helping people and organizations connect and grow.

Vice-President for Accounts - Tom Davis


Finance expert with 20+ years experience in growing solvent organizations by maximizing revenue.

Vice-President for Technical Delivery - Johnny "Tech" Nesbit


John's son. Marketing expert who oversees hundreds of thousands of dollars in successful paid online campaigns per month.

Meet My Service Delivery Team

Campaign Manager Team Lead - Suzanne Gibbins


Graduate of our Staff Academy as a fully trained Campaign Manger, she has helped clients achieve their goals of building their million dollar practices.  

Campaign Manager  - Tony Klarich


An accomplished online marketer, he is an expert in helping clients adjust their marketing strategy to get in their ideal prospects and cases.

Campaign Manager  - Rain Mooney


Campaign Manager  - Kira Laufer


Client Services & HIPAA Compliance Officer  - Jan Morgan


Fully qualified and trained HIPAA expert with decades of experience working in the medical field. 

Creative Production - Ashliegh Cheyenne Ross 


Creative genius who knows how to craft a message that emotionally connects with the audience and causes them to take action.

Production Assistant - Michelle Hernandez


Her precision and attention to detail keeps client campaigns running at their peak performance.

Deputy Production Assistant - Judith Dignadice


Specializes in beating production deadlines and providing support that exceeds expectations. 

Technical Support - Alex Nesbit


Video production expert, web developer and content distribution specialist. He knows how to pull the levers of the internet to get any message heard.

Click to Schedule a Service Demonstration 

or call 678-693-2754

The Customer Factory.net

1856 Buford Hwy, Suite 104

Duluth, GA 30024