you See just Me... 

but i have a team 

of highly-trained Smart People

who know how to make Good 

Things happen for you

How I build my team.
My philosophy is to hire bright, determined people, train them to be experts, and help them grow to their full potential. I surround myself with the best people I can and they constantly amaze me.  

Hiring. Only 1 in 60 job applicants meet the basic standards I set.

My Human Resources Division screens all prospective staff against dozens of objective criteria including:

  • IQ 
  • Personality (must be honest and service oriented)
  • Aptitude (must have ability to observe and follow directions)
  • Literacy (fast study skills)
  • Technical skill for the position
  • Affability (are they a "people person")
  • Criminal background checks
  • Reference checks (yes, we check them)
  • Past production history
  • Drug-testing


Training. Training. Training. We build team member competence starting early - and it never stops.

Once hired, staff apprentice while we train them on several hundred pages of internal management procedures and successful policies.

They each take a course in organization productivity. (The only passing grade is 100%.)

Next, they learn HIPAA and online data security so as to protect our clients.

Then, they are trained as a specialist in their position in my Staff Training Academy using proprietary materials.

Those who will be doing technical delivery are trained in an additional separate set of guides and top-secret materials that detail exactly how we manage to get such consistent results for our clients.

Finally, we continue to advance their training to keep skills sharp and up-to-date.

The training never stops, so we never stop improving. 

Meet My Executive & Administrative Team

Executive Vice-President for Administration - Rosaura Nesbit 


John's wife of 24 years and veteran administrator with a background in finance. 

Executive Vice-President Operations - Merle Stepler


He is an accomplished administrator with a degree in Analytical Mathematics, high level training in data evaluation and all aspects of organizational operations. 

Vice-President for Human Resources - Priscilla McPhaul


She has 30 years of successful experience in Human Resources and has earned special recognition working in some of the most demanding organizations in the world. 

Business Development - Rob LaMontagne


Brilliant out -of-the-box thinker with decades of success helping people and organizations connect and grow.

Vice-President for Accounts - Tom Davis


Finance expert with 20+ years experience in growing solvent organizations by maximizing revenue.

Vice-President for Technical Delivery - Johnny "Tech" Nesbit


John's son. Marketing expert who oversees hundreds of thousands of dollars in successful paid online campaigns per month.

Meet My Service Delivery Team

Campaign Manager Team Lead - Suzanne Gibbins


Graduate of our Staff Academy as a fully trained Campaign Manger, she has helped clients achieve their goals of building their million dollar practices.  

Campaign Manager  - Tony Klarich


An accomplished online marketer, he is an expert in helping clients adjust their marketing strategy to get in their ideal prospects and cases.

Campaign Manager  - Rain Mooney


Campaign Manager  - Kira Laufer


Campaign Manager  - Stacy Brookins


Appointment Setter  - Sunset Kouijzer


Client Services & HIPAA Compliance Officer  - Jan Morgan


Fully qualified and trained HIPAA expert with decades of experience working in the medical field. 

Production Assistant - Michelle Hernandez


Her precision and attention to detail keeps client campaigns running at their peak performance.

Deputy Production Assistant - Judith Dignadice


Specializes in beating production deadlines and providing support that exceeds expectations. 

Technical Support - Alex Nesbit


Video production expert, web developer and content distribution specialist. He knows how to pull the levers of the internet to get any message heard.

We're ready to help you, Doc!

Click to Schedule a Service Demonstration 

or call 678-693-2754

The Customer Factory.net

1856 Buford Hwy, Suite 104

Duluth, GA 30024

(678) 905-6949